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Categorized | Business

Online moped parts dealer generating complaints to BBB

Better Business Bureau Serving Western Michigan (BBB) is issuing an alert about 1977 Mopeds, LLC, a Kalamazoo-based online moped parts business. 1977 Mopeds LLC has an “F” grade with BBB, the lowest possible.

1977 Mopeds, LLC, which also operates as Dellorto Direct, has generated 10 complaints and 80 inquiries in the past 6 months. Complaints have been received from 18 states in the past 3 years.

Complaints primarily concern delays in shipment and delivery of goods. Consumers also report difficulty in reaching the company to check on the status of an order or refund.

While the company has responded to some complaints, they have failed to resolve the underlying cause and pattern of complaints. At this time, BBB files contain seven unanswered complaints.

“BBB is a non-profit organization that works with businesses and consumers to build a trustworthy marketplace,” said Phil Catlett, BBB President and CEO. “Two keys to building trust are delivering what you promise, and being responsive to customer concerns. “

BBB offers the following tips when buying merchandise online:

*Research the business and owners carefully before paying any fees. Check the company’s BBB Business Review at BBB.org or by calling 616-774-8236.

*Ask for references and contact them.

*Read all terms and conditions carefully before completing a purchase. Make sure to read and understand all warranty information. Know your options in the event you receive an item that was not as advertised.

*Pay by credit card whenever possible in case you need to dispute the purchase.

If consumers have a complaint against this company, they are advised to file a complaint with BBB serving Western Michigan and file a dispute with their credit card company.

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