The BBB of Western Michigan warns all regional residents that a scam offer has been mailed to hundreds of consumers. The “postcard” claims to be a “package” that could not be delivered to you during the Christmas season and claims, “Sorry we missed you!”

Scam offer is from:
Express Package Delivery
P.O. Box 131690
Tyler TX 75713-1690
Phone:  (888) 4-PAK-DEL
(903) 839-1500

Instructions are to “Call to schedule pickup.” After calling the number, consumers are asked for the twelve-digit pickup number and then told that they have a free vacation package. Consumers are then asked for a credit card number to pay for a “…nominal delivery fee,” which must be paid in advance.

Consumers state EPD is using deceptive marketing tactics, since there was no attempted delivery.

Calling the EPD number reveals your home phone number to them, even if the number is on the DO NOT CALL list.

EPD has 4 unanswered complaints (3 in Michigan) and an “F” rating already at the BBB.  As this offer just arrived in west Michigan, it appears our region was the first targeted.

Ken Vander Meeden, BBB of Western Michigan President, also received this offer. “I received this offer at my own home and immediately checked it out at www.bbb.org as it looks, acts, and certainly is very deceptive and misleading,” he said. “As many people expect package deliveries during the holidays, it certainly garners attention immediately. This is a flat out scam to sell vacation certificates and gain access to credit card information. Our alert needs to be publicized in all 38 counties in west Michigan before significant losses are incurred. As law enforcement is difficult for false advertising, we encourage all consumers to file complaints at www.bbb.org. While they have an “F” BBB Business Rating, more research is being done to assist law enforcement in getting involved in this offer.”

As always, Start With Trust by checking every unknown offer or company at the BBB.