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Categorized | Ask Score

Positive attitudes generate positive results

 

SCORE, Counselors to America’s Small Business

Free Business Counseling

 

Everybody has a bad day at work at least now and then. If you’re not careful, those bad days can become the norm rather than the exception for your small business. Without a positive attitude among everyone involved with your business (including yourself), a business suffers in tangible and intangible ways. Employees with poor attitudes affect customers negatively, discourage other workers from doing their best, and fail to perform to their own level of capability. Customers can sense when the person helping them is indifferent about their work, and they may wonder if it extends through the entire company.

When examining employee attitudes, start with your own. Be genuinely interested in the other people you work with-not only employees but also customers and suppliers. Respect your employees’ dignity. Let them know that they are important to your and your business and that high performance will be rewarded. Help employees identify realistic approaches to making them feel fulfilled by their jobs. While you want to be sensitive to the emotions of employees, do not ignore poor performance.  When an employee does not perform up to standards or has made a mistake, meet with him or her in private to discuss the issue.

Include your employees as team members. Ask for their suggestions and respect their ideas-even if you do not always agree with them. When you implement an idea contributed by an employee, remember to give the employee credit. This practice helps all employees see their value to the company the way you see it.

Allow employees input into the business operation when you can reasonably do so. For example, if your small business were to conduct an employee survey, would you then be willing to respond by making changes in the business? If left unaddressed, the problem areas that surface within companies and can lead to employee dissent and hinder productivity in subtle and not-so-subtle ways.

If you would like to discuss employee surveys and team-building, contact SCORE “Counselors to America’s Small Business.” SCORE is a nonprofit organization of volunteer counselors providing free, confidential advice to entrepreneurs. For the Grand Rapids SCORE chapter, call 1-616/771-0305, or find a counselor online at www.scoregrandrapids.org.

These ASK SCORE articles are submitted by the Grand Rapids Chapter of SCORE where there are 35 SCORE counselors ready to serve you and your business needs. To reach the Grand Rapids office call 1-616/771-0305, or find a counselor online at www.scoregrandrapids.org.

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