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Bridge cards experience outage

N-Michigan-EBTThe government shutdown was not the reason that Michigan bridge cards stopped working last Saturday.

Michigan residents who use the bridge card to buy food were unable to use it last Saturday after the back up system to the program experienced a temporary shutdown.

According to the Michigan Department of Human Services, Michigan was one of 17 states that experienced the issue.

The systems vendor for all of these states, Xerox-ACS, issued the following statement about the problem last Saturday:

“During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible.” -Kevin Lightfoot/Vice President/Xerox Corporate Communications.

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