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Categorized | Business

Hang up on this offer

The BBB of Western Michigan warns consumers that a Grant, Michigan based “call center” isn’t exactly getting right back to consumers who sign up for their services. The BBB has received a rash of unanswered complaints in 2009 from Georgia, Colorado, Connecticut, Florida and Ohio stating that KLH Call Center never sent the “leads” as promised, nor refunded any monies.

The local company in question is:

KLH Call Center Services, 1585 W. 120th St., Grant, MI  49327-9706

Phone:  (866) 578-6304  Principal:  John Woods, Sales Manager

The promise of “leads” for $35 to $50 per lead is met with indifference after KLH gets the money.  The BBB has made numerous attempts to present the complaints and obtain refunds for customers contracting for leads and paying $500 to $1,500 in advance. To date, no response has been received from KLH to the complaints presented by the BBB.  BBB review revealed only one customer was able to obtain a refund, and then only by having a local Sheriff’s Officer repeatedly attempt to have KLH pay up.

“KLH has had an ‘F’ rating at the BBB but apparently enough consumers are not checking our report at www.bbb.org before they send money,” stated Ken Vander Meeden, local BBB President. “We know good prospects are hard to find these days, however, sending money to an unknown company, in an unknown area of Michigan, without doing any research, just isn’t a smart thing to do.  Thus far, they have really earned that ‘F’ rating.”

Always check www.bbb.org for over four million reports on U.S. companies.

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